Our Services

We at MacPsych Counselling Service specialise in delivering high quality professional psychological, counselling services to Children, Adolescents, Adults, Culturally and Linguistically Diverse individuals, couples and families in Clinical, Educational and Developmental areas.


We are a NDIS approved practice. We also see plan managed and self managed clients. 

Psychological Counselling

Psychological Counselling is provided by a psychologist where attempts are made to raise the awareness of the client to their inner self, and strength to utilise their own personal strength, to reduce the factors that are impacting on the healthy functioning of their daily life. Positive psychological techniques and strategies are used to address and overcome the problem.

Child and Adolescent Psychology Services

MacPsych seeks to provide excellent, evidence-based and culturally appropriate clinical care to children and young people and their families achieve psychological health, emotional well-being and academic potential.

MacPsych can help in advising and assessing common childhood and adolescent stressors or developmental transitions, mental health, learning, academic or developmental problems.

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Diane – Practice Manager / Receptionist    

My duties at MacPsych are: I take bookings, confirm appointments, make sure clients find our location. If we or you have any enquires, I contact your medical centre immediately. I thoroughly enjoy dealing with our clients as they are very important to us.

Psychologists Profiles

Grace Canales – Principal Psychologist since 2011

I have a Graduate Diploma in Psychology, a Post Graduate Diploma in Psychology and an advanced Certificate in School Counselling. My interest is working with people of all ages who have suffered complex trauma, depression, anxiety, stress, and grief & loss. I strongly believe in interventions that are evidence-based research and treatment where short- or long-term successful therapy is achieved. I am a qualified Eye Movement Desensitisation and Reprocessing (EMDR) therapist.  I am a qualified supervisor of provisional psychologists.


Eddy Fracarossi – Registered Psychologist

I have been in private practice since 2006. I have been working with children and adolescents since 2002. I have worked with relationship counselling for over 8 years. I have a Master’s in Education as a Counselling Psychologist. I have completed a Master of Science in Medicine as a Psychotherapist. I have extensive expertise in working with Trauma, Depression, Anxiety, Anger Management and Stress. I am a qualified supervisor of provisional psychologists.

Peter Khnana – Registered Psychologist, since 2008 (Bulk Billing)

I work with people who suffer from grief and loss, anxiety and depression. I also provide these services under Workcover and CTP. My main focus in therapy is helping people understand how their brains are impacted by mental health. This includes how Cognitive Behaviour Therapy (CBT) is a tool to break  unhelpful negative thinking loops that people can get trapped in. I am always learning new evidenced- based therapies to help people find the confidence to succeed in their recovery.

Alexandra Irving -Registered Psychologist, BPsych (Hons). (Telehealth only)

I have been a registered psychologist since 2015. I have treated people who suffer from depression, anxiety, trauma, personality-disorders, and drug & alcohol addiction in clients ranging from children, adolescents, adults and the elderly. I use a unique blend of evidence-based therapies and practical experience, complemented by a truly caring psychologist-patient relationship that promotes client results, well-being, and quality of life.


Susan Lauric – Registered Psychologist

I joined the happy caring team at MacPsych about 4 years ago.  My particular areas of interest are anxiety, depression, stress, grief and loss and the impact of trauma and abuse primarily working with adolescents through to older adults. Prior to being a Psychologist I was a lecturer in Medical Science for 10 years. I have a B A Psychology (Hons), Grad Dip in Psychological Studies (Distinction) and a Bachelor of Science (Hons) and am currently studying Neuroscience.  I have a kind gentle approach to care with a sound knowledge of psychological treatment and a lot of life experience.

Marina Simpson – Registered  Psychologist (Bulk Billing)

I have been in private practice for several years. I provide evidence-based therapies for people of all ages who have suffered trauma, depression, anxiety, stress, loss and grief, and who are struggling with anger problems, low self-esteem and chronic pain. I administer a variety of assessments, including IQ tests, to complement my therapies. I seek to provide culturally appropriate clinical care to children and young people and their families achieve psychological health, emotional well-being and academic potential. An essential component of my psychotherapies involves a strengths-based approach, assisting the individual to identify their potential, strengths and capabilities- in order to build their self- esteem, confidence and resilience. I am a qualified supervisor of provisional psychologists.

Claudia Caballero – Registered Psychologist

Degree in Psychology (Hon), Master in Brain & Mind Science –current, Medicare Provider, NDIS Provider. English and Spanish speaker. With more than 18 years’ experience in private practice, school settings, corporate organisations and the disability sector. As a psychologist, my commitment is to provide a friendly and professional consultation, free of judgement and full of understanding and support.

I’ve worked both in Australia and South America delivering a range of therapies including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Psycho-education, Mindfulness-based cognitive therapy, Supportive Counselling, Stress Management, Social Skills and Communication training, and Play Therapy. I enjoy helping children and adults. I have a special interest and experience in areas such as Autism Spectrum Disorder (ASD), anxiety, depression, lifestyle change, trauma, personal stress, parenting and self-esteem building


Claudine Charoubim – Registered Psychologist

I strongly believe in interventions that are evidence-based and in treatment where short- or long-term therapy are achieved through a healthy therapeutic alliance.  An essential component that I strive for in therapy is a strength based approach, assisting all my clients in reaching their therapeutic goals in order to lead a life where they are proud of themselves and what they can achieve. My particular areas of interest are anxiety, panic disorders, adjustment issues, stress management, self esteem and self development, grief and loss, and the impact of trauma and abuse. I work with clients ranging from children, adolescents to adults and the elderly. I love working with clients of different cultural backgrounds. I am also fluent in Arabic


How many sessions do I get?

Medicare gives you 10 sessions in one calendar year. And it goes in lots of 6 for the first referral (sessions) and for a review is offered another 4. Once you have finished them, you need to wait until next year. However, if you have been affected by COVID-19 your GP may be able to apply for a further 10 sessions under Medicare. We also offer Telehealth and face to face consultations.

Is there a gap?

Some psychologists charge a higher fee and will process the Medicare rebate immediately. If you are on Centrelink benefits you may be bulk billed

How long does the session go for?

The session  last 50 minutes a further 10 minutes are used
for the psychologist or our receptionist to process payments.

Do I need to attend all 10 of them?

Yes it is highly recommended.

Do I need an appointment?

Yes you need to ring and make an appointment with one of the psychologists as they all work different days and times.

If I need to cancel what do I do and is there a cancellation fee?

Just call the office or the mobile of your psychologist and re-schedule
your appointment with them. Cancellation fees do apply and varies according to each psychologists.

How confidential are my sessions?

Information shared and discussed in all sessions are highly confidential and your information will not be disclosed to anyone without your consent. However if your file is subpoenaed you will be notified, because there are legal obligations that the psychologist must follow in that instance.


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